Contact Us

Call Customer Support

Call our Australian-based call centre. You'll speak to a real person who'll be happy to help you. Available 24/7.

Telephone

0508 367 746 Within New Zealand on non-TravelSIM service
If you do not get straight through, please leave a message clearly stating your name, contact number, your TravelSIM number and a brief description on how we can help.

+64 9 916 1608 International or from a TravelSIM service
For TravelSIM numbers starting with 0488 or 0489, the first 10 minutes of the call are free. Alternatively, if your TravelSIM number starts with 372, the first 3 minutes of the call are free. Standard call charges apply thereafter.

Head Office

Office Address

1B 2019 Gold Coast Highway
Miami QLD 4220

Mail Address

PO Box 1451
Burleigh Heads, QLD 4220

Telephone
0508 367 746
Facsimile
N/A

Send an Online Enquiry

Fill out the form below and a team member will get back to you.

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Rates for data, calls and text can be found here 

 

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If you are using a smartphone such as an iPhone or Android, your phone will work throughout the world.  

If you are not using a smartphone and travelling to South Korea, Japan or the Americas, we recommend trying our compatibility tool to see if your phone will work in your travel destination.  

Not what you're looking for? Let us know below.

For TravelSIMs that start with 0488 or 0489, your account balance is in AUD and you can check your balance anytime by dialling *101# from your phone.

For TravelSIMs that start with 372, your account balance is in USD and you will be told your balance at the start of each phone call.

Not what you're looking for? Let us know below.

For TravelSIMs that start with 0488 or 0489

Credit for calls, text and data is valid for 6 months from purchase.  If you purchase additional credit, any usused credit will roll over for another 6 months.

Data packs are valid for 30 days from activation.  You cannot roll over data packs.

For TravelSIMs that start with 372

Credit remains valid as long as you keep using your SIM card at least once every 6 months.  

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Let us know your question below.

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If your phone displays messages such as SOS only, SIM restricted or SIM lock try switching your phone off and on again.

As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  

If the problem remains, your phone is locked to your service provider.  

Your phone must be unlocked for the TravelSIM to work.

For more information about unlock please click here

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If you experience an issue with your TravelSIM, please try the following:

  • turn your phone off and on.  As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  
  • call through the TravelSIM app.
  • check the number is dialled in full international format.
  • ensure your phone is connected to a network.

 

 

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If you are experiencing an issue with sending SMS, please try the following:

If your TravelSIM starts with 0488 or 0489, you may need to update your text message settings (the SMSC).  Please click here for instructions.  

 

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For instructions to access data with your 048 TravelSIM CLICK HERE.

For instructions to access data with your 372 TravelSIM CLICK HERE.

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This is normal for a TravelSIM starting with 372. This service utilises a call back system that helps you hear your account balance before each call.

Once you place a call, your phone will start to ring, answer this like you normally would, listen to your balance and then hold the line as your call is connected.

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