FAQs

Want to find out more about how TravelSIM works? See our frequently asked questions below to learn more. You can jump directly to a topic which is relevant to you via the list below. If your question is not here or if you have a specific request, please feel free to contact us.

  1. Where can I buy TravelSIM?
  2. Will TravelSIM work with my mobile phone / handset?
  3. How do I call someone from my TravelSIM?
  4. How much can I expect to save?
  5. My TravelSIM is not working, what should I do?
  6. How does someone call me on my TravelSIM?
  7. How do I Top Up / Add Credit to my TravelSIM service?
  8. Will my mobile work overseas?
  9. Why is TravelSIM so cheap? What's the catch?
  10. Is TravelSIM transferable? Can I sell it to my mate?
  11. Using TravelSIM in USA and Canada

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  1. Where can I buy TravelSIM?

    • Purchase from one of our many Retail Partners
    • Online - Click here
    • Or call us on 0508 367 746 (International +64 9 916 1608)

  2. Will TravelSIM work with my mobile phone / handset?

    • TravelSIM will work on almost all GSM mobile phone handsets.
    • Some handsets require that you make calls using the TravelSIM Menu option
    • For more information check here

  3. How do I call someone from my TravelSIM?

    The Golden Rule:  Always dial the full international number no matter what country you are calling from, or what country you are calling to.

    Step 1  Dial the number you wish to call in full international format.

    Step 2  Press the call button

    Step 3  In a few seconds your phone will ring

    Step 4  Answer this call

    Step 5  You will hear a recorded voice that gives your credit balance are then you will be connected to the number you called.

    Hint:  When calling someone in the same country as you, always dial as though you are calling from outside the country.

    You may also dial using the TravelSIM Menu

    The SIM Menu can also be used to place a call.  This method works best for some networks (U.A.E).  There are a few handsets that can only dial from the SIM menu.

    • Go to the SIM Menu in your phone’s menu system and select the “call” option.
    • Enter the full international number and press “ok”.

  4. How much can I expect to save?

    • The short answer is A LOT!
    • Actual savings depend on what you are paying now, how much you use your phone, where you are travelling to and many other factors.
    • Visit our savings page to get an idea

  5. My TravelSIM is not working, what should I do?

    1. Turn your phone Off then On
      • this should be done with all mobile phones on all networks at least once per day.
    2. Check Balance
      • You need credit to make a phone call
      • Simply go into the TravelSIM (SIM) menu and check balance
    3. Are you dialling the correct number?
      • This is the number one reason for problems with TravelSIM.
      • Please take the time to learn how to dial international numbers.
      • It will save you a lot of hassle and allow you to enjoy the benefits of using TravelSIM.
    4. Do you have network coverage
      • Like any other mobile phone service, you need to have network coverage.
      • If you find coverage is low, try switching networks.
      • Often a phone reset will fix temporary network issues.
    5. When you have followed the four steps above and you are still having troubles,

  6. How does someone call me on my TravelSIM?

    They may contact your in one of two ways:

    1. They can call you direct on your TravelSIM number.
      • It begins with 372, and includes the country code.
      • If someone was calling you from New Zealand, from a land line they would dial
        • 00 372 ### ## ###
      • If someone was calling you from New Zealand, from a mobile they would dial
        • + 372 ### ## ###
    2. They can also contact you by dialling the TravelSIM FreeCall service: 0800 449 302
      • They simply dial 0800 449 302 and when asked
      • When prompted they enter your TravelSIM number (Do not enter the plus sign or 00)
      • This is the best way for family and business associates to call you.
      • They pay $0 to call you (from a landline) and you pay $0.21/minute USD surcharge to receive the call.
        • NOTE: Surcharge means that if there is a cost to receive calls for the country you are in, you will be charged $0.21/min USD in addition to that charge. If it is FREE to receive calls for the country you are in, you will only be charged $0.21/min USD to receive calls through the 0800 number.
      • This works out the most cost effective

    NB: TravelSIM uses an international mobile phone number. Please check with your service provider for calls rates to Estonia mobile numbers.

  7. How do I Top Up / Add Credit to my TravelSIM service?

    • You may TopUp your account from this web site at anytime using Credit Card or Paypal.
    • The best way is to set up Handset TopUp - login here to set this up
    • You can also call us on the normal help number- there is no way for us to make this a free call worldwide
      • So please remember this way will cost you money

  8. Will my mobile work overseas?

    Will my mobile work in the country I am visiting? How can I work this out?

    Visit this page for good information on this topic

  9. Why is TravelSIM so cheap? What's the catch?

    There is a catch and this is it:

    • When you dial with TravelSIM instead of being connected to the person you are calling directly you will actually receive a call on your phone first,
    • You answer this call and you are connected through.

    That's it!

    In most cases the delay will be no longer than you would normally get when you travel in another country and use your mobile.

    Join over 3 million other users around the world who don't mind this small difference in dialling and you too can take advantage of very cheap roaming calls.

  10. Is TravelSIM transferable? Can I sell it to my mate?

    • Yes
    • We encourage it!

  11. Using TravelSIM in USA and Canada

     

    In order for your TravelSIM to work efficiently in the USA and Canada you may need to make a settings change on your SIM card. Please follow the instructions below for each country.
     
    USA
    When you arrive in the USA you will need to enter a setting into your SIM to ensure that the TravelSIM picks up the T Mobile network for roaming. The settings change for your mobile phone can be made by going to: TravelSIM menu, scroll down and:
     
    1. Select "Settings"
    2. Agree with message by pressing "Yes or OK"
    3. Dial digits "210100" and select "Yes or OK"
    4. You will see the message 'Network added'
    5. Exit out of the SIM menu
    6. Find the network or carrier menu in your handset (see your user guide if required) and manually select the T Mobile network
     
    Canada
    When you arrive in Canada you will need to enter a setting into your SIM to ensure that the TravelSIM picks up the Rogers network for roaming. The settings change for your mobile phone can be made by going to: TravelSIM menu, scroll down and:
     
    1. Select "Settings"
    2. Agree with message by pressing "Yes or OK"
    3. Dial digits "200101302720" and select "Yes or OK"
    4. You will see the message 'Network added'
    5. Exit out of the SIM menu
    6. Find the network or carrier menu in your handset (see your user guide if required) and manually select the Rogers network
     
    If you have any questions, please do not hesitate to contact customer care on 0508 367 746 or +64 9 916 1608 (from your TravelSIM)

0508 367 746
Within New Zealand on non-TravelSIM service

+64 9 916 1608
International or from a TravelSIM service

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