Contact Us

Call Customer Support

Call our Australian-based call centre. You'll speak to a real person who'll be happy to help you. Available 24/7.

Telephone

0508 367 746 Within New Zealand on non-TravelSIM service
If you do not get straight through, please leave a message clearly stating your name, contact number, your TravelSIM number and a brief description on how we can help.

+64 9 916 1608 International or from a TravelSIM service
For TravelSIM numbers starting with 0488 or 0489, the first 10 minutes of the call are free. Alternatively, if your TravelSIM number starts with 372, the first 3 minutes of the call are free. Standard call charges apply thereafter.

Head Office

Office Address

1B 2019 Gold Coast Highway
Miami QLD 4220

Mail Address

PO Box 1451
Burleigh Heads, QLD 4220

Telephone
0508 367 746
Facsimile
N/A

Send an Online Enquiry

Fill out the form below and a team member will get back to you.

How can we help?*

Coverage and rates for data, calls and text can be found here .

 

Not what you're looking for? Let us know below.

To access data with your  TravelSIM:

  1. Insert the TravelSIM into your device
  2. Turn data roaming on (leave Data Roaming off when not in use or in WiFi zones)
  3. Enter the internet settings into your handset:

       APN: travel.apn
       Username: Leave Blank
       Password: Leave Blank

Where do I find the APN settings on my phone?

iPhone - Settings > Cellular or Mobile > Cellular or Mobile Data Network > Mobile Data APN
Android - Menu > Settings > Wireless & Networks > Mobile Networks > Access Point Names
iPad - Settings > Mobile Data Network
Windows - Settings > Access Point
Other phones - Settings > Internet Settings

If you need further assistance don't hesitate to contact us on +61 2 8668 7500.

Not what you're looking for? Let us know below.

Not what you're looking for? Let us know below.

If you are not getting any signal on your TravelSIM, your device may be showing SOS or no network, please try the below steps:

1. Turn your phone completely off, wait 15 seconds and then switch it back on (this solves many connection errors).
2. Try to manually connect to a network. To do this, go to your Settings and Network Settings in your handset and change network selection to Manual. Select a carrier and wait a few moments.
3. Try the SIM card in another handet (this will isolate if there is a handset or SIM card issue).

If the above steps don't work, please give us a call on 0508 367 746 or +64 9 916 1608, we are happy to help.

 

Your credit is valid for six months from your last recharge.  If you wish to save any unused credit, you can simply recharge within six months and your credit will roll over for an additional six months.

Data packs are valid for 30 days from the first connection to an eligiible network overseas.

Not what you're looking for? Let us know below.

Let us know your question below.

Not what you're looking for? Let us know below.

If your phone displays messages such as SOS only, SIM restricted or SIM lock try switching your phone off and on again.

As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  

If the problem remains, your phone is locked to your service provider.  

Your phone must be unlocked for the TravelSIM to work.

For more information about unlock please click here

Not what you're looking for? Let us know below.

If you experience an issue with your TravelSIM, please try the following:

  • turn your phone off and on.  As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  
  • call through the TravelSIM app.
  • check the number is dialled in full international format.
  • ensure your phone is connected to a network.

 

 

Not what you're looking for? Let us know below.

If you are experiencing an issue with sending SMS, please try the following:

 

 

Not what you're looking for? Let us know below.

For instructions to access data with TravelSIM NZ CLICK HERE.

 

Not what you're looking for? Let us know below.

Security Check*
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom