FAQ

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  1. What is TravelSIM?

    TravelSIM is a prepaid international roaming SIM card that makes travel better. We provide great rates on data, calls and texts in more than 190 countries.

    But we also know that travel is about more than cost - it's about the experience. So we help make your experience easy, smart and safe.

    Should you need it, our Australian-based customer support is available around the clock. Our free smartphone app means you're always in control, with instant access to check your balance. Plus, our great value data packs provide extra savings while you travel.

    We've been helping travellers stay connected for nearly 10 years, and we'd love to help you too.

  2. How does TravelSIM work?

    The new TravelSIM lets you use your phone abroad the same way you would do at home - without thinking. Just replace your regular SIM card with your TravelSIM before you leave and step off the plane with confidence knowing you have full access to data, calls and text in the palm of your hand.

  3. What are the benefits of TravelSIM?

    TravelSIM keeps you connected while travelling with prepaid peace of mind knowing you won't blow your budget on a huge phone bill.

    What's more, if you ever need us, we're here for you 24/7 with our Australian-based customer support team.

    Plus, you can download our free TravelSIM NZ app to check your balance, make international dialling a breeze, give you access to mapping offline, and allow you to keep loved ones up-to-date on your travel location.

    TravelSIM is the easy and affordable option for travellers to keep connected with data, calls and texts while away from home.

  4. What are the TravelSIM rates?

    TravelSIM offers great rates in more than 190 countries, starting at $0.25 per minute for calls, $0.25 per text and $0.25 per MB for data.

    For further information, visit our rates page.

     

  5. Where does TravelSIM work?

    We offer coverage in all major destinations - over 190 countries around the world as well as selected cruise ships and airlines.

    For a complete list of destinations and rates, click here.

  6. Will TravelSIM work in my mobile phone and/or tablet?

    TravelSIM is a TRI SIM which means it will work in any unlocked device and fits all phones and tablets.

    If you are not using a smartphone and are travelling to the USA, Japan, South Korea or the Americas, we recommend checking the compatibility of your device with your country of travel.

    You can use our compatibility tool to confirm that your device will work in all of your travel destinations. 

  7. What is my TravelSIM Number?

    Your TravelSIM number will be the number that starts with either 0488, 0489 or 372.

    If your number starts with 0488 or 0489 you can find your TravelSIM number: 

    1. Online on your account after selecting "My Sims"
    2. After activation the number will appear on screen as well as get emailed to you

    If your number starts with 372 you can find your TravelSIM number:

    1. On the back of the starter kit under the right hand bar code
    2. On The SIM card Sleeve
    3. On the SIM card itself. Located in the top left hand corner it will say Tel:+372...

  8. How do my friends and family in New Zealand call me?

    We provide you with a new Australian mobile number which will stay the same wherever you travel. This means friends and family can call you anywhere in the world by simply dialling your TravelSIM number in international format. They will just need to drop the leading zero and add +61 to your number.

    For example, 0427 841 501 would become +61 427 841 501

  9. How do I call people from my TravelSIM?

    To make calls or send texts from your keypad you will need to dial in the full international format.

    To call or SMS a mobile number (e.g. 0277 841 501) dial:
     
    + 64 277 841 501

    +

      Country Code

    Mobile number without the leading zero

     

     

     

     

     

    To call a landline (fixed) number (e.g. 09 916 1608) dial:

     
    + 64 9 916 1608

    +

      Country Code

    Area code without the leading zero

     

    Landline Number

     

     

     

     

    Dialling through the TravelSIM NZ app allows you to simply type in the number you wish to call and let it take care of the tricky country codes for you. 

     
  10. How do I add credit while I'm travelling?

    We've made it quick and easy to recharge while you're travelling so you can make the most of your trip. 

    We have a couple of recharge options for you to add credit wherever and whenever you like.

  11. How long does my credit last?

    TravelSIM credit lasts six months from your last recharge. However, we understand that your next trip might be a little longer away. Therefore, if you wish to save any unused credit from your time overseas you can simply recharge within six months and your credit will roll over for another six months. What's more, we'll remind you when your credit is due to expire so you can recharge if you wish to keep your credit rolling over.

    If you are purchasing a data pack, these are valid for 30 days from activation. This means they are valid 30 days from when you first connect to an eligible network . 

  12. Can I access the internet with my TravelSIM?

    Yes, TravelSIM provides you with data, calls and texts. You can use data to access the internet from anywhere your phone has service. This enhances your experience and means you can use the internet while travelling to check your emails, update Facebook, browse the web and so much more.

  13. Where else can I buy TravelSIM?

    If you'd rather pick up a TravelSIM in person, check out our retailer list to find the closest stockist near you.

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom